Oenophilia Wine Bar Rack

Reasonable, after some effort to address its flaws...
I ordered two of these wine racks to hang above a bar cabinet I had recently purchased. They shipped quickly, and they arrived well-packed and undamaged.

However, when I proceeded to mount the racks to the wall, two rather significant issues became immediately apparent. First, even though I took tremendous care to drill the mounting holes level, inconsistencies in the manufacturing of the two racks resulted in the front of one of the racks appearing about a half inch higher than the other... they're mounted right next to each other (basically forming one long shelf/rack), so this inconsistency resulted in a very tacky appearance. I compensated somewhat by filing out one of the mounting holes to lower the shelf, but it's still not as close as I'd like.

The second issue I encountered was that the drywall anchors included with the units were grossly insufficient... while they seemed to do a reasonable job of supporting the weight of the rack, they started to pull...

Good for the price
The rack is nice, though not wrought iron like the description says. Also the top is covered with a black contact paper and it does not look like wood. It is a nice object even though it is kind of cheap looking. I haven't put it up yet, so hopefully it will stay on the wall with bottles of wine.

Nice Wine Rack. AWFUL Customer Service.
I added this item to a registry listing and ended up with two of them. As others have mentioned the racks are inconsistent in shape, size, and even color. I chose the one I liked best and contacted The Storage Store to return the other. They claimed to have easy returns. They lie. I called and emailed them numerous times with no response. Finally about a month later I was able to get a hold of someone. At this point over 30 days had passed since the item was received. They tried to tell me I couldn't return it because it was past their 30 day return policy. After a bit of arguing that I had tried to contact them within the 30 days,I was able to get a return authorization number. I returned the item in late January and now it's mid March and I still have not received the credit back. While I like my wine rack I will never buy anything from The Storage Store again. Even though the item is listed as being sold and shipped by Amazon you have to deal with The Storage Store for any issues.

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