Outrageous All Clad Warranty Performance
I purchased the 1 1/2 quart pan in October. In December it delaminated on a portion of the base - an area about 1/2 inch wide, and 5 inches long. In January, after Christmas, I returned the pan to All Clad after some difficulty in finding out from them where to send the pan. I was on hold on two different lines for a long time. I did send the pan per FedEx on January 19. I heard nothing from them. In mid February I called to check on status only to hear that it took six weeks for processing and testing. After waiting another 3-4 weeks (now March 12) I called again only to be told they could not find my pan, but would check and call back in 48 hours. On March 18, I still had not heard from the company so I call back and this time spoke with a manager or supervisor. Now my pan is "on the way to New Jersey" but had to wait "because it went with a large pallet" of goods. (My sympathy to the others who have sent in defective pans!!!) I insisted on a call back tomorrow - we will...
pretty good
The size of this pan is great for a lot of uses. I am disappointed in the wall thickness though. The wall on this pan is thinner than the 1 qt I bought a couple of years ago.
All lCad Door Busters are must have
All Clad has two pots at bargain prices to lure cooks in to the pleasures of top quality cookware--the 8" fry pan and the 1 1/2 qt. sauce pan. You deserve both of them so don't hesitate. My mother is 89 and a true penny squeezing Depression Era baby. I gave her the 1 1/2 qt. sauce pan and to my surprise the last time I visited she had bought the fry pan for her self. She liked the looks (she leaves these pans out on the stove just because she likes the look of quality) and appreciated the even heating and ease of cleaning. If you buy these two pieces you will probably come back for more thus justifying All Clad's marketing strategy. I know I sound like an All Clad shill, but don't hesitate, it's a bargain.
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